DUBAI, UAE 23 August 2021: Emirates is raising industry benchmark by
prioritizing choices and flexibility for customers who want to make
changes on their travel plans. The airline has helped over 2 million
customers make multiple date or destination changes, or exchange their
tickets for vouchers to be utilized for future travel, since March 2020.
More than 92,000 customers have exchanged their tickets for travel
vouchers, and more than 38,000 of them have flown and are planning to
fly with their redeemed vouchers for tickets.
Adnan Kazim, Chief Commercial Officer for Emirates Airline said: “As
demand gradually grows for international travel, customer assurance and
seamless booking flexibility will remain central to our strategy.
Ensuring we have the most customer-friendly booking policies has helped
build confidence amongst travellers when deciding to fly with us, giving
them more control over their travel plans when uncertainty hits. This
means empowering them to make stress-free changes through our generous
waiver policy, allowing easy redemption of vouchers, ensuring faster
refund processing times, all coupled with our industry-leading
multi-risk insurance cover, and the extension of tier status and Miles
for our Skywards members.”
The airline rewrote the playbook on booking flexibility, when it
introduced the industry’s most generous ticket validity, giving
customers the option to hold or use their ticket anytime for more than
24 months. Now, the airline has extended its booking waiver for travel
through 31 May 2022, ensuring customers can book with confidence knowing
they are fully supported should their travel situation change.
Emirates has also continued its long-standing commitment of honouring
refunds to its customers, processing nearly 3.3 million refund requests
to date since the start of the pandemic. The airline has bolstered its
capabilities to manage refunds for tickets, resulting in a speedy
turnaround time for its travel agency partners and customers, raising
the bar as the fastest in the industry, building more trust, goodwill
and loyalty for the future.
Emirates customers have also benefitted from the industry’s most
comprehensive multi-risk travel cover since it was launched in December
- The airline was the first to provide additional assurance for
travellers, strengthening its proposition for added peace of mind. Since
its introduction, over 7.2 million customers have flown with confidence
knowing they were protected through Emirates’ multi-risk insurance
Emirates has also been inspiring loyalty and increasing retention among
its frequent flyers. Emirates Skywards has extended the tier status for
over 630,000 Silver, Gold and Platinum members until 2022. It has also
extended the validity of 51 billion Skywards Miles, allowing members to
hold on to them for future flights, upgrades and other partner rewards.