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Emirates boost Nigerian travellers’ confidence with free medical cover

World’s first airline to offer its passengers free cover for COVID-19 
medical expenses and quarantine costs, when they fly to any destination, 
in any class of travel

Dubai, UAE, 23 July 2020 – Emirates customers can travel with 
confidence, as the airline will cover medical expenses of up to EUR 
150,000 and quarantine costs of EUR 100 per day for 14 days, should they 
be diagnosed with COVID-19 during their travel, while they are away from 
home. This cover is provided by the airline, free of charge to its 
customers.

HH Sheikh Ahmed bin Saeed Al Maktoum, Emirates Group Chairman and Chief 
Executive said: “Under the directive of His Highness Sheikh Mohammed, 
UAE Vice President and Prime Minister and Ruler of Dubai, Emirates is 
proud to lead the way in boosting confidence for international travel. 

We know people are yearning to fly as borders around the world gradually 
re-open, but they are seeking flexibility and assurances should 
something unforeseen happen during their travel.”

He added: “Emirates has worked hard to put in place measures at every 
step of the customer journey to mitigate risk of infection, and we have 
also revamped our booking policies to offer flexibility. We are now 
taking it to the next level, by being the first in the industry to offer 
our customers free global cover for COVID-19 medical expenses and 
quarantine costs should they incur these costs during their travel. It 
is an investment on our part, but we are putting our customers first, 
and we believe they will welcome this initiative.”

First airline in the world to offer free, global cover for COVID-19 related costs.

This cover for COVID-19 related medical expenses and quarantine costs is 
offered by Emirates free of cost to its customers regardless of class of 
travel or destination. This cover is immediately effective for customers 
flying on Emirates until 31 October 2020 (first flight to be completed 
on or before 31 October 2020). It is valid for 31 days from the moment 
they fly the first sector of their journey. This means Emirates 
customers can continue to benefit from the this cover, even if they 
travel onwards to another city after arriving at their Emirates 
destination.

Customers do not need to register or fill in any forms before they 
travel, and they are not obligated to utilize this cover provided by 
Emirates.

Any impacted customer who has been diagnosed with COVID-19 during their 
travel simply has to contact a dedicated hotline to avail of assistance 

and cover.

The hotline number, and details of what COVID-19 related expenses are 
covered, is available on www.emirates.com/COVID19assistance.

Flexibility and assurance

With the gradual re-opening of borders over the summer, Emirates has 
revised its booking policies to offer customers more flexibility and 
confidence to plan their travel. Customers whose travel plans are 
disrupted by COVID-19 related flight or travel restrictions, can simply 
hold on to their ticket which will be valid for 24 months and rebook to 
fly at a later time; request travel vouchers to offset against future 
Emirates purchases, or request refunds via an online form on Emirates’ 
website or via their travel booking agent.

Emirates currently serves over 60 destinations in its network, 
facilitating travel between the Americas, Europe, Africa, the Middle 
East and the Asia Pacific through a convenient connection in Dubai for 
customers across the world.

Dubai is open: Customers from Emirates’ network can now to travel to 
Dubai as the city has re-opened for business and leisure visitors with 
new air travel protocols that safeguard the health and safety of 
visitors and communities. For more information on entry requirements for 
international visitors to Dubai, visit: www.emirates.com/flytoDubai

Health and safety first: Emirates has implemented a comprehensive set of 
measures at every step of the customer journey to ensure the safety of 
its customers and employees on the ground and in the air, including the 
distribution of complimentary hygiene kits containing masks, gloves, 

hand sanitiser and antibacterial wipes to all customers. For more 
information on these measures and the services available on each flight, 
visit: www.emirates.com/yoursafety

Travel restrictions: Customers are reminded that travel restrictions 
remain in place, and travellers will only be accepted on flights if they 
comply with the eligibility and entry criteria requirements of their 
destination countries. Visit: www.emirates.com/travelrestrictions

Dubai residents can check the latest travel requirements at: 
www.emirates.com/returntoDubai

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